Case study · Mobile · Marketplace

A home-services marketplace for customers and providers.

Client: Totago, USA
My role: Lead designer
Users: Customers, providers and admins
Status: Design delivered, build in progress

01Overview

TaskGynie is a home-services marketplace with bookings, filters and task detail screens, and a flowchart that maps the customer and provider paths. It serves customers, providers and admins.

02Role

I was the lead designer on TaskGynie.

03Solution

Provider app screens

A task-request view shows job locations on a map, with a switch to go offline.
Each request shows the location, the services, extra information, the date and time, the tip and the total amount, with estimated travel and task time, and a choice to accept or reject.
My Bookings separates upcoming and completed work, and has a clear empty state.
A filter panel narrows bookings by service type, status, main service, location, date range and amount.
Each booking has quick actions to view the task, send a message, call, mark as en route or cancel.
A task detail sheet adds chat, the details and services, the cost breakdown and en-route and cancel buttons.

Flows

A flowchart maps how customers and providers move through the product, from sign-up and onboarding through booking, request review and acceptance, payment and the work order.

Six mobile screens of the TaskGynie provider app: task requests with a map, a task request with details and accept and reject buttons, an empty My Bookings state, a filter panel, a booking list with an action menu, and a task detail sheet. Personal details are blurred — Provider app screens. Personal details are blurred. Open full size.

04Result

Design delivered. The build is in progress.

Totago QR project All work Next: Tek Gilead Get in touch